Genshin Impact Customer Support: How To Contact Mihoyo?

Having some issues with Genshin Impact and wish to contact customer support? Don’t worry we have a solution for you.

If there are times when you are facing a problem with the game, and you’re not able to fix it by yourself, don’t worry. You can just reach out to your helping hand, the miHoYo Customer Support. As we all know miHoYo is the developer of two globally successful games Honkai Impact and Genshin Impact. And they’re there for you to fix any kind of a problem you’re facing and also open for any kind of future Suggestions and Feedback. You just need to reach out to them systematically and they’ll be there for you. Let’s see how to contact Genshin Impact Customer Support.

How to Reach out to the Genshin Impact Customer Support?


For raising a complaint or any kind of Feedback for the game, you can reach out to them through the in-game Customer Support Portal. You can also E-mail them.
Here’s how to reach out to them through the in-game Customer Support Portal.

contact genshin impact customer support

  • Open Paimon Menu by clicking on the Paimon Sprite available on the Top-Left side of your screen. And if you’re using a PC then just click the ‘Esc’ key and you’ll be able to view the Menu.
  • Then just Click on the Feedback Icon at the bottom.
  • After that, Click on the Submit Feedback option. And you’ll be able to see all of the commonly listed issues and questions. If your issue/ question is already listed there then just click on it and you’ll be redirected to the relevant page.
  • And if your issue is not listed there, then don’t worry. Just click on the Proceed To Submit option.


contact genshin impact cs

  • After clicking on it, you’ll be able to explain your issue or give feedback to the Genshin Impact Customer Support.

Things you should Keep in Mind


  • Always provide proper and accurate details of the issue which you’re facing.
  • If you’re facing a Bug-related issue. For better understanding always attach images or videos of the Bug you’re facing in Genshin Imapact game.
  • If you think your Feedback/Suggestion can make the gaming experience better for others. Then you just have to explain your idea accurately and also attach an image/video of your Feedback/ Suggestion if possible.
  • If you’re facing a payment related issue. Then also attach image of the Error. And provide these following details:
    • The Top Up Channel name and details you used to do your In-game Top Up.
    • Your Order Number.
    • The Transaction History and Bank Transaction details.

Genshin Impact Customer Support E-mail ID’s


After the process if you think you haven’t received any reply from the Customer Support, just check your Spam inbox, you might find it in there.

For reaching out to the Genshin Impact Developer or their Customer Support Team, you just have to follow these steps mentioned above. After that just sit back, relax and keep playing the game with Best Characters of your choice. Your issue will be resolved soon.