There are plenty of Sky Broadband users who took to social media and complained that their broadband is not working and they are having trouble getting online since today morning.
Notably, not everyone using Sky broadband is facing the same issue. This issue seems to have hit only a few parts of the UK. According to a website named Down Detector, tons of users have already complained that Sky Broadband is not working or down.
According to Sky, the issue is only impacting people living in Norfolk and Suffolk region. Tons of Sky customers are unhappy with the service because a huge portion of the customers is working from home due to the COVID-19.
One customer wrote on Twitter: “[Me] and wife working from home (while trying to) any update?”
Yet another unhappy customer wrote on Twitter: “I am getting no help trying to call. I work from home and I have no WiFi this morning. Can someone please help?”
A Sky spokesperson wrote on Twitter: “We are investigating an issue affecting some Sky Broadband and Talk customers in Norfolk and Suffolk. We’re sorry for any inconvenience this may be causing.”
The Sky might have apologized for the inconvenience caused by they have not revealed the reason what has caused the outage and how much time does it takes to get fixed.
How To Fix Sky Broadband is Not Working?
Since Sky has not yet revealed the reason what has caused the outage, it is quite difficult to fix this issue. However, we have a couple of fixes that could fix Sky broadband not working issue temporary.
Here are two fixes that you should try:
1. Don’t put your Internet router near Wireless devices
To fix the Sky broadband not working issue, make sure you have not placed your internet router somewhere hidden or near any wireless devices such as game consoles, speakers, cordless telephones, and others.
According to reports, if we place our internet router somewhere hidden or nearby wireless devices, it interferes with the Wifi signal and that causes numerous issues.
2. Don’t connect so many devices to your internet router
If you connect multiple devices to the internet router, your Wifi signal will slow down. This happens because multiple users are using the same internet connection to stream videos and play video games, which requires a significant amount of data.
That’s everything you need to know about how to fix Sky broadband not working in 2021.